IVR and Call Centre

Founded by Call Center industry experts of Bangladesh in 2010, Thinkhub specializes in all aspects of Call Center and Telecommunications Consulting. We work with top management to develop plans that align operational practices with corporate vision - combining business savvy and technical acumen to provide the very best in strategic planning, assessment, and operational improvement services. Our clients include senior leaders within major companies across industries.

Whether you want to consolidate your far-flung national Call Centers into one centralized location, align business objectives with Call Center operational practices, or analyze your existing telecommunications systems against future goals, Thinkhub can help you.

Our offerings include Strategic Planning, Call Center Assessments and Solutions, Telecommunications Assessments, IT Assessments, Workforce Optimization, Outsourcing Management, Custom Training Programs, and Procurement Management.

Thinkhub offers a complete Contact Center solution giving access to the Asterisk IP PBX applications: vocal announcement, user authentication or language selection Asterisk contact center solution is capable of handling inbound and outbound campaigns, and let managers control every aspect of the Contact Center. The best advantage for using Asterisk in a contact center is the flexibility due to the open source license.

Asterisk contact center solutions allows you to control the distribution of your inbound calls and to reduce processing times for higher customer satisfaction.

  • Outbound & Predictive dialer
  • Scripting Tool
  • Inbound & IVR
  • Management Supervision
  • Reporting
  • Quality monitoring