Q Management System

Customer Flow Management links the service points together, helping managers understand the dynamics of the customer’s visit and ultimately his experience. It stresses the importance of planning and monitoring the customer’s entire visit, also capturing data and information at each point of contact with a member of staff or self-service point to manage operation and drive efficiency.

Why Q Solution?

Proven business results.

In the short-term Customer Flow Management can increase sales and productivity by up to 30% and decrease costs by up to 30%, all with an with an enhanced customer experience in focus.

Global experience and presence

Hospitals, banks, retailers and government organizations apply our methodology every day across the globe.